What Our Partners Say About ESP

“Emergency Service Partners contracted with our hospital in 1997. I have been very pleased with this group. They stay actively involved with the ED physicians. From a Nurse Manager point of view, I appreciate their listening to nursing input and responding quickly when /if a problem does arise. They have always been just a phone call away and available to help with statistics involving comparisons between our hospital and others. I am very happy with this contract service.”

- Sharon Keith, RN, ED Nurse Manager, Peterson Regional Healthcare Center

“In my opinion, Emergency Service Partners is the best staffing company I have worked for since starting in ER medicine. They have been terrific about allowing any time required for family or recreation. My immediate boss, Dr. Eric Schroeder, has always been supportive of me. He is always objective in the event of any problem or complaint and, I consider him more of a friend than a boss.

I feel that ESP has always supported me and has my best interest at heart. Within the first three years, I have been appointed to the local board at my hospital, have made associate partner, and have been offered a very generous stock buy in.

Due to these positive experiences, I hope to have a long term partnership with this company.”

- Richard H Wagner MD

“We at Guadalupe Regional Medical Center have been very pleased with the level of service, commitment, and especially, the shared philosophy of caring for people that we have seen in the physicians and management at ESP for over the past year.”

- Michelle Rumbaut, Associate Administrator, Guadalupe Regional Medical Center

“After leaving residency in Pennsylvania to work with ESP in Texas, I did not know how the adjustment would be. The warm welcome from the staff at the various emergency departments that I work in and the support of the ESP organization has made my transition from resident to attending surprisingly easy. I have benefited from the established relationships that ESP has developed with their partner hospitals and the mentorship from older physicians in the group.”

- Bob Harding, DO. Medical Director, Seton Highland Lakes

“As a young physician one of the biggest benefits from joining ESP has been the outstanding medical directors. My director has a wealth of knowledge and experience and has been a great mentor. More importantly he goes out of his way to support me, both personally and professionally.”

- Brandon Lewis, DO. Medical Director, St Joseph Regional Healthcare Center

“I am very supportive of our long-term relationship with Emergency Service Partners. Key advantages displayed by ESP include excellent patient care standards, quality board certified physicians, commitment to a superior patient care experience, strong medical staff leadership and committee participation and cost effective care.”

- John Brindley, President/CEO, Seton Medical Center, Seton Northwest Hospital, and Seton Southwest Hospital

“I've worked part-time with ESP for the past 3 years. I can say without any hesitation that everyone has been great to me. The schedulers are incredible, and have always respected my need to be with my family and full-time position. The medical director is outstanding, handling all of the administrative burdens so I could concentrate on seeing patients. In my opinion, ESP has always had my best interests at heart. I would work with them again in the future should the opportunity present itself, and I would recommend that my colleagues do the same.”

- Chad Crystal, MD

“Emergency Services Partners has consistently been an outstanding partner for Seton Southwest. There is a clear commitment to excellence in patient safety and the total patient experience. I could not ask for a better team of physicians or medical director who clearly understand and embrace our mission and our values as an organization. I most appreciate the positive approach this physician group takes in collaboratively helping us deal with the real challenges of effectively managing staffing and process to provide safe and efficient care. The openness to new ideas and creative approaches in dealing with growing volumes and growing patient demands is very much appreciated. I believe our unique relationship has enabled us to test new approaches to deliver some of the best emergency care in the country. It is absolutely wonderful to have such a strong emergency physician group partner.”

- Mary Faria, PhD, FACHE, Administrator, Seton Southwest Hospital

“I strictly bought into the partnership as an investment opportunity and the returns to date have far exceeded my expectations.”

- B. Lucas Harper, MD

“It is impossible to perform as a top 10% Emergency Department without continuous process improvement, quality assurance, and teamwork. With ESP, our working relationships have allowed us to implement new processes, policies, and procedures in a rapid and efficient manner. A good physician/nurse relationship is imperative to the success of the department and that is exactly what ESP brings to the table. In fact, it is this relationship that I utilize as one of the selling points during my nurse interviews to which most nurses raise their eyebrows. They are involved, active, and hold themselves accountable and as a result, I attribute a large part of our success as a unit to their involvement and seamless teamwork.”

- Curtis Townsend RN CEN, Clinical Manager, Seton Medical Center, Austin, TX

“They say that first impressions are lasting impressions. In January, I had the pleasure of meeting several folks from our new ER contract group, Emergency Service Partners, which is based in Austin, Texas. I met Dr. Robert Patton, Jerry Anderson,RN, and Lisa Morgan, Physician Recruiter when they came to visit our facility at Rollins Brook Hospital in Lampasas. These were my first impressions: friendly, sincere, dedicated, confident, and genuine.

Well, I have been with my new group for only a few months, and all those first impressions were correct. This is a very professional, dedicated, and friendly group of folks. I have met almost everyone who works at the Austin office, and I am always greeted with warmth, kindness, and a sense of camaraderie. I sincerely believe that they have my best interests and the best interests of my hospital as one of their top priorities. I feel so blessed to be a part of this group, and sincerely hope this is a long-lasting relationship.”

- Ronald Johnson, DO. Medical Director, Rollins Brook Community Hospital

“I appreciate how ESP services their contracts. Not only do they respond promptly to issues involving physician staff in the Emergency Department, but they are frequently proactive in their management approach. As an example, ESP provided "Length of Stay" benchmarks for the Emergency Department in evaluating throughput times while volunteering their assistance and expertise for a customer service initiative.”

- Mark Montgomery, MD, VPMA, St. Joseph Regional Health Center

“McKenna Memorial Hospital has partnered with ESP since 2002 and we are very pleased with their performance, leadership and attention to patient service. Together, we have successfully improved patient throughput times resulting in significantly improved Emergency Department patient satisfaction scores. ESP has been a true partner in moving our department toward clinical and service excellence. I would recommend them to any hospital interested in improving the overall quality and patient service of their Emergency Department.”

- Karl Hittle, FACHE, Chief Operations Officer, CHRISTUS Santa Rosa Hospital New Braunfels

“It is a genuine pleasure to work with Emergency Service Partner physicians for our clinical quality and patient safety initiatives. I have never seen any group so thoroughly understand that it is impossible to give the highest level of patient centered care unless the hospital, its employees, and its physicians all partner to collaborate in making that happen.”

- Frank Mazza, MD, Vice-President, Medical Affairs, Seton Medical Center

“The ESP team is wonderful to work with. Collaboration between the nurses and physicians is very high. The patient care that is delivered in our Emergency Department is exceptional as a result of this kind of commitment and teamwork.”

- Joyce Batcheller, RN, MSN, CNAA, Seton Family of Hospitals